- Track Shipment
Please email us at firstname.lastname@example.org to track your shipment status.
- Booking Amendments
- Booking details such as AWB information and cargo details can be amended without any restrictions before amendment cut-off time.
- Additional charges will be imposed for changes made in the AWB after the cut-off time.
- To amend booking details, go to “Active Bookings”, select the AWB that you want to amend, proceed to click “Manage Booking” and select “AWB”.
- Bookings can be rescheduled before the cutoff time permitted by airlines and subject to space availability.
- To reschedule your booking, go to “Active Bookings”, select the AWB that you want to reschedule, proceed to click “Manage Booking” and select “Reschedule.
- Booking Cancellation
- Booking made can be cancelled before the cutoff time permitted by airlines and full refund will be credited in your e-Wallet
- To cancel your booking, go to “Active Bookings”, choose the AWB that you want to cancel and proceed by clicking “Cancel Booking”
- Payment Method
- Payments for bookings can only be made through the e-Wallet. Buyers are able to top up eWallet using online transfer or credit/debit cards.
- To top up eWallet, go to “eWallet'', select “Top up” and proceed to top up eWallet by using your preferred method.
For general inquiries about Freightchain, please write to us at email@example.com